Frequently Asked Questions

How long does delivery take?

Orders are dispatched within 1–2 business days and delivered within 7–14 business days. You'll receive a tracking link by email as soon as your order ships.

Do you offer free shipping?

Yes — free shipping is included on all orders, with no minimum spend.

What is your return policy?

We accept returns within 60 days of receipt. The product must be in its original condition. Contact us at hello@lumeor.com and we'll send you a prepaid return label.

Is installation difficult?

Average install time is 15 minutes. Plug into any standard outlet — no hardwiring or electrician needed. A step-by-step installation guide is included with every order.

What does the warranty cover?

All Lumeor mirrors come with a 5-year warranty covering the LED strip, anti-fog heating element, touch sensor, and driver electronics. We repair or replace — no fine print, no exclusions.

How do I contact customer support?

Our team is available 7 days a week by email at hello@lumeor.com. We typically respond within 24 hours.